What is the Care Quality Commission?
Every Window to the Womb baby scan studio in England is proud to be registered with the Care Quality Commission (CQC).
In Scotland, Wales and Northern Ireland where the devolved government’s registration requirements are slightly different we still ensure that every Window to the Womb studio operates according to the same rigorous standards of care, safety and service.
So… What is the Care Quality Commission?
The CQC is the independent regulator of health and social care in England, the equivalent of OFSTED in the world of education.
They make sure that health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what they find, including performance ratings to help people choose care on their website www.cqc.org.uk
They work in the following ways:
Making sure services meet fundamental standards that people have a right to expect whenever they receive care.
Registering care services that meet their standards.
Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards.
Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.
Listening to and acting on the public’s experiences.
Involving the public and people who receive care and working in partnership with other organisations and local groups.
Challenging all providers, with the worst performers getting the most attention.
Making fair and authoritative judgements, supported by the best information and evidence.
Taking appropriate action if care services are failing to meet fundamental standards of quality and safety.
Carrying out in-depth investigations to look at care across the system.
Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.
What does this mean for me?
There are five questions that the CQC ask of all care services such as Window to the Womb. They’re at the heart of the way that the CQC regulate:
Are They Safe?
Are you protected from abuse and avoidable harm.
Are they effective?
Your care and support achieves good outcomes and is based on the best available evidence.
Are they well-led?
The leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
Are they responsive to people’s needs?
Services are organised so that they meet your needs.
Are they caring?
Staff involve and treat you with compassion, kindness, dignity and respect.